Frequently Asked Questions

Gate hours are 6AM to 11PM, seven days a week at both locations. At the Arlington location only, approved commercial tenants receive 24/7 gate access. Granbury is recreational storage only — 6AM to 11PM daily.

Your unique personal gate code is assigned during the online move-in process. You can also view and update your gate code anytime by logging into your tenant account. If you've forgotten your code, call us and we'll help right away.

Standard recreational tenants have access from 6AM to 11PM daily. At our Arlington location, commercial tenants receive 24/7 gate access. This is not available at Granbury, which is recreational storage only. Call (817) 572-4000 to discuss commercial options at Arlington.

Our team is actively involved at both facilities on a regular schedule. Arlington: in-office Tuesdays, plus available anytime by appointment — call (817) 572-4000. Granbury: in-office Wednesdays and Thursdays, plus available anytime by appointment — call (817) 219-0591. You can also reach us by phone or email any day and we respond quickly.

Click Rent a Unit at the top of any page, select your location, choose your unit size, and complete the secure online move-in process. It takes just a few minutes and you can be accessing your unit the same day.

Our 2026 move-in special applies your move-in for just $1 on select units. The discount is applied automatically during checkout. Availability is limited — reserve now or call us to confirm a unit is available.

A deposit is required at our Arlington location. No deposit is required at our Granbury location. The deposit amount for Arlington is displayed during the online rental process before you commit. Call (817) 572-4000 if you have questions.

Yes — we proudly offer a military discount as a thank-you to those who serve and have served. Call us directly to ask about the discount and verify eligibility — (817) 572-4000 for Arlington or (817) 219-0591 for Granbury.

As a general guide: motorcycles and ATVs typically fit a 10×10 or 10×15; boats and jet skis on trailers generally need a 10×20 to 10×30; RVs, motorhomes, and fifth wheels typically need a 10×35 to 10×50 or larger. See our Size Guide or call us and we'll point you to the right size.

Our Granbury location has nearly 60 HD security cameras covering the entire property. Our Arlington location features HD cameras, 360-degree perimeter fencing, and electronic gated entry. All access requires a personal gate code — no unauthorized entry is possible.

Yes — security cameras at both locations record continuously around the clock, not just during access hours. Your vehicle is being monitored whether you're there or not.

Tenant protection insurance is strongly recommended and may be required for some unit types. Coverage options are presented during move-in. Your existing homeowner's or auto insurance may also extend to stored vehicles — worth checking with your provider before move-in.

Pay online anytime through the tenant portal using a debit or credit card. You can also set up autopay through your tenant account so you never miss a payment. Call us if you prefer to pay another way.

A late fee applies after the grace period in your lease. Continued non-payment may suspend gate access and eventually result in a lien process per Texas state law. Setting up autopay is the easiest way to avoid any interruption.

Yes — autopay is available through your online tenant account. It's the simplest way to ensure your storage is always paid and your gate access stays active without thinking about it.

Yes. All Vanguard leases are month-to-month — no long-term contracts, no commitment beyond your current billing period. Store for a season or for years — completely flexible.

Strictly prohibited items include: hazardous or flammable materials (fuel, propane, chemicals), explosives or ammunition, live animals or plants, perishable food, illegal items or controlled substances, stolen property, and anything posing a fire, health, or safety risk. Vehicles must have no fuel leaks or safety hazards.

In most cases yes — inoperable vehicles are welcome as long as they have no fuel leaks or hazardous conditions. Contact us before move-in to discuss your situation so we can confirm there are no issues.

Minor maintenance is allowed — including checking (not changing) fluids, cleaning, and airing up tires. Fluid changes, major mechanical work, painting, welding, or anything involving open flames or hazardous materials is not permitted. When in doubt, call us first.

Household items are not allowed in parking spaces at either location. However, our Arlington facility offers enclosed storage units that can accommodate household items. Call (817) 572-4000 for Arlington unit availability and pricing.

Commercial storage is available at our Arlington location only. Arlington offers 24/7 gate access for commercial clients — ideal for contractor vehicles, fleet storage, equipment, and business inventory. Commercial parking is strictly not available at the Granbury location. Call (817) 572-4000 to discuss Arlington commercial options.

Yes — our Arlington location can accommodate multi-vehicle commercial accounts with 24/7 gate access. Contact us to discuss available space and multi-unit pricing: (817) 572-4000.

Remove all belongings, ensure the unit is clean and empty, and notify us by phone or through your online tenant account. You can also message us from the Contact page. No extended notice period required — just ensure you're paid up for the current month.

Deposits (if applicable) are returned after your unit is vacated, inspected, and confirmed clean and undamaged. Contact us after move-out and we'll walk you through the refund process and timeline.

Units must be completely empty on move-out. Items left behind after a lease ends may result in removal fees. If you have a special situation, please contact us before your move-out date so we can work something out.

We're happy to help! Call (817) 572-4000 for Arlington or (817) 219-0591 for Granbury — or use our Contact page to send a message. Phone and email are the fastest way to get a response — we reply promptly.